@B2Community tweets related to: Social Media, Crisis Management, Social Media Monitoring

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It's every brand manager's worst nightmare: an online crisis that has taken on a life of its own and is posing a real threat to your brand reputation. It could be a negative comment from a customer that's gone viral, an online reaction to a brand action in the 'real world' or an accidental post by a staff member.
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Using Social Media Monitoring for Crisis Management http://t.co/pzzO9iPD

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