@B2Community tweets related to: Social Media, Proactively, Complaints

Social Listening Isn't Optional Even if your company has the best product and customer service in your industry, there's a pretty good chance that someone will end up dissatisfied at some point in the future. There's almost an equally good chance that they won't let you know directly.
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7 Reasons to Proactively Plan for Social Media Complaints http://t.co/lfa4yM1ubM

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