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From @markroberge: customer success is not just support - it involves marketing, sales, & account management, and more.
There is a new blog post on For Entrepreneurs - Manage Customer Success to Reduce Churn
Delighting Customers: A New Definition for Inbound Marketing | Business 2 Community
'Customer success' VP role: To reduce SaaS churn | Software, Interrupted - CNET News
My latest blog post: SaaS CEOs: Measure Customer Engagement - Increase Conversions & Lower Churn |
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