@BostonVC tweets related to: Cnet News, Customer, Success, Saas, Software

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A new role at software-as-a-service companies suggests that keeping customers is perhaps more important than gaining new ones. Consider the old adage that it is harder to attract new business than to retain current clients.
David Skok Twitter

'Customer success' VP role: To reduce SaaS churn | Software, Interrupted - CNET News http://t.co/SSIp4L9R

David Skok Twitter

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