@Brett tweets related to: Tips, Negativity, Community, Cmgr, Cmgrchat

Negativity happens. It's an unfortunate side effect of public discourse, and tricky aspect of every community manager's job. Though it's never fun in the moment, a negative situation that has been well managed will speak wonders to your brand, and to your reputation as a community manager.
Brett Petersel Twitter

5 Tips for Effectively Managing Negativity in Your Community (by @catykobe on @thecmgr) http://t.co/sDfcypBKd7 #cmgr #cmgrchat

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