@Brett tweets related to: Community Management, Strategy, Emotions, Cmgr, Cmgrchat

Not too long ago, I stumbled across a wonderful article by Steph Parker posted right here on TCM. The introduction to metrics is important for community managers. I've felt that the trend has been approach to community management dealing in "feels"-and ignoring metrics.
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Community Management Strategy: Data, Not Emotions http://t.co/YV0QtLGu2U (by @doctorcrowe on @thecmgr) #cmgr #cmgrchat

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