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brand

Does your #brand have value alignment?

Does your business suffer from "brand blindness" - when you have so many messages that your customers no longer see your core?

Tata Motors to allow only its brand vehicles to be parked inside the company.

Today's #biztip via @HarvardBiz: make the most of webinars to build a strong brand.

Nobody has ever built a #brand by imitating someone else's advertising. ~David Ogilvy

You now have to decide what 'image' you want for your #brand. ~David Ogilvy

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cx

How To Write a Survey that Engages Customers

Tips to Write a Survey that Engages Customers. via @mike_allton #CX

Operationalizing a Customer Service Culture

Focus on employees, not the customer - a must-read. via @Hyken #CX

It's the combination of the customer's experience, and most important, the people that makes a business great. ~@Hyken #CX

Web chat the preferred customer service channel, not social media or apps

Web chat the preferred customer service channel, not social media. via @catrionawallace #VOC #CX

Why Customer Satisfaction Surveys are the Secret Ingredient to Success.
via @Katie_Colburn #CX

A Fairy Tale: Social Media and Customer Service

A tale of social media, coffee, and #custserv. via @laurenhuston #CX

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customers

4 Simple Strategies for Getting New Customers. via @Growthink

Does your business suffer from "brand blindness" - when you have so many messages that your customers no longer see your core?

What - if anything - keeps your customers loyal? by @jeffhasen via @MidmarketIBM #custexp

Customers Need More Than Products - Management Tip of the Day - June 13, 2013

Customers Need More Than Products - @harvardbiz Management Tip of the Day.

6 Tactics that Drive Customers Away. via @Sales_Source

Every business should have a "Brandversation" with its customers. via @brandtoolboxltd

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twitter

Get Retweets! Top 10 Tips to Rock the Retweet [infographic]

Top 10 Tips to Rock the Twitter Retweet - Infographic. by @Louise_Myers

12 tips to use Twitter as an effective networking tool. via @grantappleton

New Twitter Card Lets You Win Cool Swag from Brands

New Twitter Card Lets You Win Swag from Brands.

Twitter can be a #brand marketer's best friend. See how. via @DuetsBlog

Do You Know the 25 Most Engaged Brands on Twitter? via @cmswire thx @CraigMJamieson

Brands See Twitter as the Second Screen to TV...or is it the other way around? | AT&T Networking Exchange Blog

#Brands See Twitter As The Second Screen To TV…Or Is It The Other Way Around? via @briansolis

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leadership

#FF learn from these #leadership gurus: @JohnBaldoni @ScottEblin @leaderswest @LeadToday @managemntmoment @LeadrshpAdvisor @lizwebercmc

Leadership and learning are indispensable to each other. ~John F. Kennedy thx @rwardlow7

#FF leadership gurus: @JohnBaldoni @ValaAfshar @LeadershipNow @erikaandersen @EricJacobsonKC @managemntmoment @ScottEblin @LeadrshpAdvisor

Twitter / Tap_Into_Talent: What kind of leader would YOU ...

What kind of leader would YOU follow? #leadership #inspiration via @Tap_Into_Talent

New book teaches the importance of a leader's soft skills

Do you have soft skills? Add them to your repertoire. via @EricJacobsonKC #leadership

Think. Plan. Act. Do. by @jayturo via @Growthink #leadership

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service

Net promoter score is no longer a sufficient measure, service organizations will migrate to social promoter score. ~@ValaAfshar

Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX

Customer Service is Not the Same as Being Customer-Centric - Danny Brown

Customer-Service Is Not the Same As Being Customer-Centric - a must-read. via @DannyBrown #CX

The Purple Promise raises the service bar and recognizes employees @FedEx

The Purple Promise raises the service bar & recognizes employees @FedEx - does your biz have one?

GMC tops volume brands in dealer service satisfaction, Power says

GMC top brand in dealer service satisfaction. Source: JD Power. #CX

If you want better customers, provide better service. by @enthused via @marilynsuttle

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business

RT @sueyoungmedia Remember that the six most expensive words in business are 'We've always done it that way.' ~Catherine DeVrye

Hashtags on Facebook: How To For Business Brands

Hashtags on Facebook: Check Out This Guide For Business Brands. by @KeriJaehnig via @SteamFeedcom

Does your business suffer from "brand blindness" - when you have so many messages that your customers no longer see your core?

Make sure you check in daily with @JohnBaldoni and @ValaAfshar for business insights!

Every business should have a "Brandversation" with its customers. via @brandtoolboxltd

Customer experience is the next competitive battleground. It's where business will be won or lost. ~Tom Knighton via @UpYourService

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employees

Ryan Estis, on company culture and how to do it right | SmartBlogs

Are you communicating & demonstrating your company culture to your employees? via @SBLeaders thx @RebeccaLBales

Companies like @Facebook and @Google skip formalities and engage their employees from day 1. @WSJ

Eric Jacobson On Management And Leadership: Be More Like Southwest Airlines - Where All Employees Own The Culture

Be More Like Southwest Airlines Where All Employees Own the Culture. via @EricJacobsonKC

Gladys Rants Sometimes, and So Does Roy Osing

Frontline employees need authority so they won't give away the farm. by @RoyOsing via @marilynsuttle #custexp

How does your biz empower your employees to advocate for meaningful #brand experiences?

CX Journey™: Hotel Manager Abandons Desk Job to Become a Customer Experience Rock Star

How empowered are your employees? via @CXJourney #custexp #custserv

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skill

Leadership skills can be learned, but that's not the only skill needed to be a #leader. You must have people skills. ~@dalechoquette

Master a new skill and share it with others. #leadershiptip of the day via @HarvardBiz

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how to

How to Make Your Content Come to Life. by @itsjessicann via @SteamFeedcom

How To Create A Disney-Like Addiction To Your Company. via @FastCompany #custexp #custloyalty

How to Run a SWOT Analysis on Your Blog. via @dukeo #marketingtip

How To Choose the Right Social Networking Sites For Your Business | Business 2 Community

How To Choose the Right Social Sites For Your Business.

How to Analyze What's Happening in Your Brand's Force Field. via @GrayRobertson1

How to create true customer advocates - by delivering what you promise. via @HarvardBiz

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