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Don't sell social, sell better customer experience - that's the language business leaders understand. (Thx @sandy_carter)
Customer experience is the next competitive battleground. It's where business will be won or lost. ~Tom Knighton via @UpYourService
Customer experience management is the proactive side of customer service. ~@flavmartins #custexp #custserv
The customer experience is the next competitive battleground. ~Jerry Gregoire, CIO of Dell #custexp #VOC
Is your customer experience really your #brand - if yes, how does that impact how you do business?
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