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Honored to be part of @Hyken's Friends on Friday! How Much Attention Do You Pay to the Customer Experience?
In the customer experience, the customer's perception is not only their reality but also yours. ~@CXJourney #custexp #VOC
Customer service starts where customer experience fails. ~Chris Zane via @annettefranz
Today's #BrandTip: Does your brand use customer experience as a differentiator?
In today's market, #brandstrategy must be built around the customer experience. ~@AP1to1 via @1to1Media #custexp
Customer experience optimization is not a one-trick effort or one-year initiative. ~@VOCMountaineer via @CXJourney #custexp #VOC
Criteria of a Great Customer Experience: Personal, Memorable, Remarkable, Emotional and Consistent. ~@annettefranz #custexp
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