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Getting Your Customer Experience to Deliver on Your Brand Promise. via @customerthink #branding
How Does Customer Experience Impact #Branding? Featuring insights from @DavidJacques - #custexp
If you commit to providing a flawless customer experience, will you be more apt to deliver it? ~@CXJourney #CustExp
Can your corporate vision statement double as a customer experience vision statements? ~@CXJourney #custexp #strategy
Did you know? 89% of consumers purchase from a competitor following a poor customer experience. ~@Brand_Innovator #custexp
Do you include empathy training in your employee onboarding and/or customer experience training? If not, you should. ~@annettefranz
Is there a clear line of sight (a straight line) between your customer and the customer experience? ~@CXJourney #custexp #biztip
Customer experience is the sum of all experiences a customer has with a supplier. ~@piplzchoice via @CXJourney #CustExp
Honored to be part of @Hyken's Friends on Friday! How Much Attention Do You Pay to the Customer Experience?
In the customer experience, the customer's perception is not only their reality but also yours. ~@CXJourney #custexp #VOC
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