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Allowing employees to make customer service decisions in the moment is critical. ~@marilynsuttle #custserv #custexp
Great customer service often comes from a brand's culture and internal tone of voice, creating ripples externally. ~@Laerkespenner
A Town in Colorado Pushes to Improve Its Customer Service. via @IanMount #custserv #custexp
7 Customer Service Lessons From the Companies That Do It Best. via @KellySpors #custserv #custexp
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