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Customer experience management is the proactive side of customer service. ~@flavmartins #custexp #custserv
The ultimate customer service mantra: Be valuable. ~@billquiseng #custserv
Great customer service is an all of the time thing. You can't be good one day and just okay the next. ~@Hyken
Great customer service starts with hiring great people who don't have to be taught how to treat others with respect. ~@StanfordBiz
Why doesn't customer service get the respect it deserves? ~@NatalieCalvert #custsserv @custexp
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