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A #brand promise tells customers what they should expect from all interactions with your people, products & company. ~@CXJourney
Providing a positive encounter through the customer life cycle from marketing to user experience generates return customers. ~@joerawlinson
Do you know who your return customers are? ~@joerawlinson #custexp #BigData
Today's #BrandTip via @brandsoup: Ask yourself who you are, why you do what you do and why it matters to your customers.
Get to know your customers. Listen. Innovate. Iterate. ~@annettefranz #custexp #custserv
Remarkable leaders know that serving customers is everyone's job. ~@KevinEikenberry #leadershiptip #custexp
Awesome question from @LiveWorld: How has #sociallistening helped you #engage your customers?
62% of customers looking for a biz on a smartphone expect a mobile-friendly website. via @forrester
Today's #SystemFailure at @Target could have been an opportunity to restore goodwill - but all customers got was a $3 coupon.
If you ignore customer complaints they disappear. The customers, not the complaints, that is. ~@jameyaustin #custexp
When customers love you for what you do and how you do it, they will tell your story. ~@JeanneBliss #custexp #brandstorytelling
You need to give customers what they want, not what you think they want. ~John Ilhan, Crazy John's via @annettefranz
Take special care of all disappointed customers, they hold your #brand reputation in their hands! ~@johnrpatt #Opportunity
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