Cx Tweets by @DebbieLaskeyMBA

Converting loyalty into economic advantage

Converting loyalty into economic advantage

Loyalty Insights: Converting #loyalty into economic advantage. via @BainAlerts #NPS #CX

“The third rail in #CX is declaring any one metric as the top measurement device. ~@9INCHmarketing thx @CXJourney

How To Write a Survey that Engages Customers

How To Write a Survey that Engages Customers

Tips to Write a Survey that Engages Customers. via @mike_allton #CX

Operationalizing a Customer Service Culture

Operationalizing a Customer Service Culture

Focus on employees, not the customer - a must-read. via @Hyken #CX

“It's the combination of the customer's experience, and most important, the people that makes a business great. ~@Hyken #CX

Web chat the preferred customer service channel, not social media or apps

Web chat the preferred customer service channel, not social media or apps

Web chat the preferred customer service channel, not social media. via @catrionawallace #VOC #CX

Why Customer Satisfaction Surveys are the Secret Ingredient to Success

Why Customer Satisfaction Surveys are the Secret Ingredient to Success

Why Customer Satisfaction Surveys are the Secret Ingredient to Success.
via @Katie_Colburn #CX

A Fairy Tale: Social Media and Customer Service

A Fairy Tale: Social Media and Customer Service

A tale of social media, coffee, and #custserv. via @laurenhuston #CX

Making Yourself the Captain of Customer Experience - Think customers: The 1to1 Blog

Making Yourself the Captain of Customer Experience - Think customers: The 1to1 Blog

United Airlines Capt Denny is "CEO of his sky office." via @1to1Media #CX

Midsize Insider: Customer Service - How to Cope With Changing Customer Expectations

Midsize Insider: Customer Service - How to Cope With Changing Customer Expectations

Do you harmonize your biz presence and #CX online and offline? by @SHurleyHall via @MidmarketIBM

Merrill Dubrow: How to gain business by personalizing the customer experience | Smart Business

Merrill Dubrow: How to gain business by personalizing the customer experience | Smart Business

Are you personalizing your #customerexperience? by @merrilldubrow via @Smart_Business #CX

“Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX

“Stat from @whatusersdo: 60% of #brand owners admit to offering online users an average digital experience. #CX

Why Are B2B Companies Ignoring B2C CX Practices? - Think customers: The 1to1 Blog

Why Are B2B Companies Ignoring B2C CX Practices? - Think customers: The 1to1 Blog

Why Do B2B Companies Ignore B2C #CX Practices? by @hmanning via @1to1Media #custserv

What Bad Customer Service is Costing Your Business | Help Scout

What Bad Customer Service is Costing Your Business | Help Scout

What is Bad Customer Service Costing Your Business? [Infographic] via @helpscout thx @RandiBusse #CX

What Is a Customer Company?

What Is a Customer Company?

What is a customer company? via @ValaAfshar #CX

“Exceptional customer service will go far. - @mphcoach #CX

Identifying Customer Needs in Your Online Business

Identifying Customer Needs in Your Online Business

Do you know who your ideal customers or clients are? via @marilynsuttle #CX

Customer Service is Not the Same as Being Customer-Centric - Danny Brown

Customer Service is Not the Same as Being Customer-Centric - Danny Brown

Customer-Service Is Not the Same As Being Customer-Centric - a must-read. via @DannyBrown #CX

50 Customer Service Quotes You Need to Hang In Your Office

50 Customer Service Quotes You Need to Hang In Your Office

50 Customer Service Quotes to Hang in Your Office. via @Desk thx @DavidJacques #CX

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