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A brand is not a logo, name, product or company; it's a person's emotional response to a company, product or service. ~@breakconcepts
Leadership is service, not position. via @alphabetsuccess #leadershiptip
Your brand promise is what you deliver beyond the product or service you happen to sell. ~@JayEhret
Service excellence is most certainly one of the wisest investments a company can make. ~@LCarrAssociates #custserv #BizTip
True #leaders put service above self; empower, don't control & serve rather than demand to be served. ~Ritch Eich thx @studentlifeguru
Excellent #custexp tip via @Hyken: Value my time and you value me. It's part of delivering amazing service.
When a service failure occurs, the recovery process is as or more important than the outcome itself. ~@DisneyInstitute #custexp
Exceptional service should be carefully architected, but appear spontaneous. ~@DisneyInstitute #custserv #custexp
When mistakes happen, it's important to handle them correctly and turn them into opportunities for amazing service. ~@Hyken #custexp
How does your product or service improve others? How are people and orgs better off after experiencing your value? ~@alexgoldfayn
A "one-size-fits-all" communications and service approach is no longer acceptable. ~@miladantonio via @1to1Media
Net promoter score is no longer a sufficient measure, service organizations will migrate to social promoter score. ~@ValaAfshar
Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX
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