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Net promoter score is no longer a sufficient measure, service organizations will migrate to social promoter score. ~@ValaAfshar
Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX
Customer-Service Is Not the Same As Being Customer-Centric - a must-read. via @DannyBrown #CX
The Purple Promise raises the service bar & recognizes employees @FedEx - does your biz have one?
GMC top brand in dealer service satisfaction. Source: JD Power. #CX
If you want better customers, provide better service. by @enthused via @marilynsuttle
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