@DebbieLaskeyMBA tweets related to: Customers, Cx

We spend a lot of time talking about customer experience design. There is some value to it, but there is also great danger (and arrogance) in it. We cannot possibly design the customer's experience, we can only design how we engage the customer for those parts of their experience that involve us.
Debbie Laskey MBA Twitter

How does your biz engage customers to make them feel welcome? http://t.co/JauWPqlpT8 by @davidabrock via @MidmarketIBM #CX

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