@DebbieLaskeyMBA tweets related to: Customer-centric, Customers, Service, Cx

For the last three months, I've been trying to resolve a payment issue with Reliance Home Comfort, a water heater service provider in Canada. When my wife and I moved home last July, we switched from our current provider to Reliance, and took advantage of a special introductory offer that would see us receive nine months free rental.
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Customer-Service Is Not the Same As Being Customer-Centric - a must-read. http://t.co/dGK1TAWgrC via @DannyBrown #CX

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