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Exceptional customer service will go far. - @mphcoach #CX
Focus on employees, not the customer - a must-read. via @Hyken #CX
Tips to Write a Survey that Engages Customers. via @mike_allton #CX
Loyalty Insights: Converting #loyalty into economic advantage. via @BainAlerts #NPS #CX
12 experts measure the ROI of customer service. via @robpetersen #marketing
4 Pictures That Say It All When It Comes To Customer Service. via @Fonolo thx @TeresaAllen
Bad Customer Service Costs You Nearly $800 A Year. by @emily_cohn via @HuffPostBiz #custexp
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