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Exceptional customer service will go far. - @mphcoach #CX
Web chat the preferred customer service channel, not social media. via @catrionawallace #VOC #CX
Focus on employees, not the customer - a must-read. via @Hyken #CX
Tips to Write a Survey that Engages Customers. via @mike_allton #CX
Secrets for exemplary customer service. featuring @CXJourney @deniseleeyohn @kimgarst @gallagherPOC @RoyAtkinson
Secrets for exemplary customer service. with @enthused @CustomerGauge @KeepEmHappy @verygoodservice @jennifer_moff
Personalize Customer Service to Create Amazing Customer Experiences. - a must-read via @Hyken #custserv
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