@DebbieLaskeyMBA tweets related to: Ice Cream, Customer Service, Customer Experience

Providing good customer service seems as simple as reacting to a Guest's request. Suppose a Guest who wishes to purchase an ice cream bar tells the Cast Member which ice cream they would like, pays the Cast Member, and goes on their way. The transaction is complete, but what type of experience did that Guest receive?
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What ice cream teaches about the difference between customer service and customer experience. http://t.co/qv3kv1uXpe via @DisneyInstitute

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