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Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX
Report on retailers misleading consumers with copycat #packaging. via @MuseumofBrands
Consumers to spend avg. of $168.94 on Mother's Day, says Nat'l Retail Federation. via @YahooFinance
Honored to be included in Best 21st Century Leadership Blogs by @jamesstrock: - #leadership #service
Grilled Cheese Joint Delivers Customer Centric Service With QR Code. via @360Connext #custserv #custexp
Each Twitter user sees the service through his or her own tiny window of followers. thx @AnnTran_
Social media is THE #1 online activity: Americans spend 37min/day on #SM. via @JimHarris
Hotels Giving ‘Karma Rewards' Points for Tweets & Social Media Shares via @2paragraphs #KimptonKarma
Social Media Inspiration via @EvanCarmichael on Instagram:
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