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Consumers who use social media will tell 53 others about a negative service experience. ~@Desk #custserv #CX
GMC top brand in dealer service satisfaction. Source: JD Power. #CX
The Purple Promise raises the service bar & recognizes employees @FedEx - does your biz have one?
Customer-Service Is Not the Same As Being Customer-Centric - a must-read. via @DannyBrown #CX
Report on retailers misleading consumers with copycat #packaging. via @MuseumofBrands
Consumers to spend avg. of $168.94 on Mother's Day, says Nat'l Retail Federation. via @YahooFinance
A Social Media Manager Job Description: A Complete Guide. via @kathikruse #sm
Want to Increase Your Social Media Productivity? by @gettysburggerry via @SteamFeedcom
Five Important Components of Social Media Content Strategy. by @fondalo via @SteamFeedcom >a must-read!
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