@DebbieLaskeyMBA tweets related to: Harmonize, Offline, Cx

Customer service is changing for midsize businesses. It's customer expectations of their interactions with businesses driving the change. Providing customers with a good service is no longer simply about selling them the product they need at a price they can afford; it starts long before they ever press the buy button on your e-commerce site.
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Do you harmonize your biz presence and #CX online and offline? http://t.co/Zwil45pzXU by @SHurleyHall via @MidmarketIBM

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