@DebbieLaskeyMBA tweets related to: United Airlines, Capt, Denny, Ceo, Sky

Ultimately, any employee that has an interaction with a customer is responsible for some aspect of that customer's experience. In great companies, a focus on the customer is something that everyone takes to heart, whether it's a janitor, a receptionist, a contact center agent, or the CEO.
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United Airlines Capt Denny is "CEO of his sky office." http://t.co/qhpQw8WNef via @1to1Media #CX

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