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A tale of social media, coffee, and #custserv. http://t.co/2WTkP4DHJb via @laurenhuston #CX
Starbucks' loyalty program expands to coffee bought at grocery stores. via @retaillwire thx @CustomerProfit
A tale of hamburgers, customer service, and attitudes from McDonalds.
10 major #brands with dreadful Google+ pages - do they have a social media team? via @Econsultancy
A Social Media Manager Job Description: A Complete Guide. via @kathikruse #sm
Want to Increase Your Social Media Productivity? by @gettysburggerry via @SteamFeedcom
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