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It's the combination of the customer's experience, and most important, the people that makes a business great. ~@Hyken #CX
A Geek's Guide to the Customer Service Experience. via @jpalinkas >a must-read! #custserv #custexp #VOC
Experience Your #Brand From Your Customers' Perspective. via @JimJosephExp #custexp
The ONE critical element in creating a WOW experience for a customer. via @scottmckain
25 Questions to Understand Your Ideal Customer. by @Bonini84 via @Impactbnd thx @BobRuffolo
Why customer lifetime value matters. by @amyegallo via @HarvardBiz #CLV
Three steps to start your customer experience program. via @jimtincher #custexp >a must-read!
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