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RT @pamelamaeross: @Ken_Rosen @Hoovers I heard of one company that gives "get out of jail free"cards to employees for failure #usguyschat

RT @james_a_martin: #OMSummit @heidimelin: 3 of 4 CEOs measure #marketing on ROI but less than 1 in 3 companies are set up to measure ROI.

A7: Build a culture of end-to-end high touch #CX; establish company-wide KPIs. #CXO

A4: Connect on an emotional level, create tribes of loyal followers. @HarleyDavidson customers get tattoos of company name. #CXO

A2: Strong company culture (and consistent values) differentiate one company's high touch #CX from another's. #CXO

+10 RT @mike_weinberg: Salesperson: you do realize that if you had the lowest price, your company likely wouldn't need you, right?

RT @pamelamaeross: @Ken_Rosen @Hoovers I heard of one company that gives "get out of jail free"cards to employees for failure #usguyschat

Compromising your #SMB by putting hiring at the bottom of the list? Six ways to hire great employees via @SmallBizLady

Yep. Imp. for culture. RT @zacharyjeans: A8: Serve the internal customer, your employee, as well as you serve the external customer. #CXO

Are your #salespeople the ones making it about #price? Help them change the conversation. Learn more via @mike_weinberg

What are your views about the future of #mobile #marketing #SEO? How do they differ from the experts? Via @steveolenski

Is the emotional experience you're striving to create in line with your brand communications? (e.g., Virgin, Disney) #CXO

A2: High touch customer experiences make customers' stress go away. Easy button. #CXO

Excellent point. Yes! RT @questions1st: @Hoovers shouldn't it also be in line with your customers' expectations as well? #cxo

A1: A high-touch customer experience = exceeding customer expectations--delivering a "WOW" (in customer's view) #CXO

In honor of #VDay, is your job not all passion, love, & roses? Maybe it's time to be an #entrepreneur. Via @fbsmallbiz

As an #entrepreneur, how do you add value? Do you focus on #relationships or #sales alone? Insight via @Kelsey_M_Meyer

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