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A4: Connect on an emotional level, create tribes of loyal followers. @HarleyDavidson customers get tattoos of company name. #CXO
A2: Strong company culture (and consistent values) differentiate one company's high touch #CX from another's. #CXO
Compromising your #SMB by putting hiring at the bottom of the list? Six ways to hire great employees via @SmallBizLady
Is the emotional experience you're striving to create in line with your brand communications? (e.g., Virgin, Disney) #CXO
In honor of #VDay, is your job not all passion, love, & roses? Maybe it's time to be an #entrepreneur. Via @fbsmallbiz