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RT @pamelamaeross: @Ken_Rosen @Hoovers I heard of one company that gives "get out of jail free"cards to employees for failure #usguyschat
RT @james_a_martin: #OMSummit @heidimelin: 3 of 4 CEOs measure #marketing on ROI but less than 1 in 3 companies are set up to measure ROI.
A7: Build a culture of end-to-end high touch #CX; establish company-wide KPIs. #CXO
A4: Connect on an emotional level, create tribes of loyal followers. @HarleyDavidson customers get tattoos of company name. #CXO
A2: Strong company culture (and consistent values) differentiate one company's high touch #CX from another's. #CXO
+10 RT @mike_weinberg: Salesperson: you do realize that if you had the lowest price, your company likely wouldn't need you, right?
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