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Many thanks to @mikewittenstein for making this chat "high touch!" Very edifying and enjoyable! #CXO
A7: Build a culture of end-to-end high touch #CX; establish company-wide KPIs. #CXO
A2: High touch #CX (and problem-solving mentality) starts with eagerly open to receiving feedback. #CXO
A2: Strong company culture (and consistent values) differentiate one company's high touch #CX from another's. #CXO
A2: High touch customer experiences make customers' stress go away. Easy button. #CXO
A1: A high-touch customer experience = exceeding customer expectations--delivering a "WOW" (in customer's view) #CXO
RT @IBMbigdata: Calling all #CEM enthusiasts 11:00 am CST chat: w/ @mikewittenstein The High Touch #CustExp #CXO
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