@jimconnolly tweets related to: Customer Experience

1. It costs a lot less to keep an existing customer (and turn them into an advocate), than it costs to acquire a new customer. Marketing in order to attract new customers is expensive and time consuming. 2. Delivering an exceptional customer experience, shifts the focus away from the price.
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RT @gavintryan: 7 reasons why you should focus on delivering an exceptional customer experience http://t.co/oxC6avAG1t

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