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The Top 10 Facebook Brands (by answered minus unanswered questions): #smmw13 [All outside U.S.!]
"1 in 6 Facebook users expect a response to their questions in < 30 minutes!" via @heidicohen #smmw13
"45% of questions that companies receive via social media are *not* responded to." @socialbakers #smmw13 [:/ Hmm!]
Is Your Business Culture Ready for Prime Time (aka Social Media)? via @kathikruse [Good question!]
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