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"The greatest value you can add is to become MORE OF YOURSELF." @sallyhogshead #smmw13 [Yes!!]
80% content, 20% promotion. 80% focus on *them*, 20% focus on you. #smmw13
16 Brands Leading the Way with Exemplary Social Media Customer Service via @ignitesma #smmw13
Keep up to date with all things Facebook! Follow this Interest List: (over 30k followers!) #smmw13
Content is KING, but engagement is QUEEN and she rules the house!! #smmw13
First person to shout out "I LOVE SOCIAL MEDIA" in my #smmw13 session wins a copy of my Relationship Marketing book!
"45% of questions that companies receive via social media are *not* responded to." @socialbakers #smmw13 [:/ Hmm!]
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