@MariSmith tweets related to: Social Business, Qualitative

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IBM decided to put some quantitative data around social business to find out if social was helping them as a business. Like most organization IBM has inside sales, which they call Teleweb since they use phone, email, etc. talking to customers. So, they decided to take a closer look at their Teleweb team and ask,...
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Social Business – Going from Qualitative to Quantitative http://t.co/eejIuePPgW via @steveology [Nice!]

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