@MariSmith tweets related to: Facebook, Users expect, Questions, Smmw13

On social media platforms, people expect businesses to acknowledge and respect them as human beings. Unfortunately, most brands just use social media to spray their promotional messages instead of connecting with their prospects, customers and the public. Businesses must treat followers like people because social media is person-to-person.
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"1 in 6 Facebook users expect a response to their questions in < 30 minutes!" http://t.co/oGiC6zsCuZ via @heidicohen #smmw13

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