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RT @TedRubin: Brands need 2 stop trying 2 figure out how 2 sell in SocMedia... learn how 2b "Social" in SocMedia. #RonR #SmarterCommerce
A2: Social listening, research, surveys. Have had great luck with IRL & virtual focus groups. Nothing beats a f2f reaction! #getrealchat
Q2: What steps do you take to understand language your customer speaks? Research? Social listening? Surveys? Data analysis? #getrealchat
Watch out Nashville! It's official! Headed there as a speaker for Social Slam in April. Don't say I didn't warn you ;) Woo hoo! #soslam
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