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Creating a Customer Service Culture: Start by Focusing on Your Employees, Not Your Customers

Creating a Customer Service Culture: Start by Focusing on Your Employees, Not Your Customers

well said @Hyken Shep Creating a Customer Service Culture: Start by Focusing on Your Employees, Not Your Customers

It takes more than tools to reach your ...

It takes more than tools to reach your ...

It takes more than tools to reach your customers. Today, we're sharing 3 simple factors to consider when...

“RT @sonicportmirror: @PamMktgNut @SMSJOE Most customers don't care. <~ about convenience or security?”

Infographic: Small Business Customers Have Big ...

Infographic: Small Business Customers Have Big ...

Infographic: Small Business Customers Have Big Expectations - Direct Marketing News | @scoopit #Smallbiz

Is your business in sync with your customers?

Is your business in sync with your customers?

appreciate the RT Danny thnx RT @dannyiny: Is your business in sync with your customers? via @SMSJOE

“MT RT @MerlinUWard A5 there needs to be a feedback loop from peers, customers and management that tones/grooms behavior constantly. #smchat”

“RT @RocketOwlInc A4. Following up to make sure customer had a great experience is always a good way to evaluate employee performance #smchat”

“and social in general ;-) RT @Hoovers A4: Keep an ear to the ground in customer forums. #smchat”

“A3 Transaction data, any info the customer volunteers, comments/complaints etc monitor social conversation too #imcchat”

“not quite sure i follow RT @cloudspark: @smsjoe they are customers, you offer pre-defined categories?<~product/svc? #imcchat”

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