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MT RT @MerlinUWard A5 there needs to be a feedback loop from peers, customers and management that tones/grooms behavior constantly. #smchat
RT @RocketOwlInc A4. Following up to make sure customer had a great experience is always a good way to evaluate employee performance #smchat
and social in general ;-) RT @Hoovers A4: Keep an ear to the ground in customer forums. #smchat
A3 Transaction data, any info the customer volunteers, comments/complaints etc monitor social conversation too #imcchat
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