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2 dimensions of customer experience humorous video included #custexp #CXO
Yep w/strategy @zacharyjeans A2 Govt needs to keep their channels simple, social, mobile, & where appropriate, cloud. #cxo
esp smart phones RT @milguy23 A2 How many ppl have a mobile phone? That just about answers the question. #cxo
+100 RT @IBMbigdata A2: Monitoring all channels, devices & data leaders can leverage information for better decision making #cxo #govt
agree RT @SJAbbott A9 Big Data is merely a tool. It's the intent of the user that decides if it improves or diminishes engagement. #cxo
+bazillion RT @StacyLeidwinger A9: If used correctly improving - if only using data to justify doing the same, no one wins #cxo
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