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Useful and practical, includes an excellent list of tools/resources. #googleplus
Excellent resource by Jeannie Walters dispelling customer experience myths with a healthy dose of wisdom and stats
More on the topic of changing work environments from my friend Pam Ross she provided additional resources around
RT @Nimble A1 Many try to tackle too many channels. Start slow and as resources become available expand and maintain great #custexp #smchat
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