Smchat Tweets by @SMSJOE

“RT @ambercleveland: Join us for #custserv feature on #SMChat 1pm ET today. I'll be moderating cc:@autom8 @ajmunn @sourcePOV @sharonmostyn

“Thanks everyone appreciate your insight and discussion stay tuned for @AmberCleveland next week topic #custsrv #smchat

“A5) Ritz-Carlton every employee has $2000 discretionary budget #smchat

“A5) Apple retail #smchat

“A5) there is a link in the post to @jetblue decision to provide iPad mini's to flight crews #smchat

“A5) Lowes providing 40,000 iphones to staff in support of their app jury is still out on effectiveness #smchat

“Q5) Can you identify examples, good or bad? #smchat

“A4 poor judgement, liability from improper suggestions/comments #smchat

“Q4 What are some of the risks? (to empowering associates) #smchat

“A3 hopefully learning and adapting will help promote better experience for all #smchat

“Q3. What's the role of organizational culture? #smchat

“Now that we have identified some key ingredients..... #smchat

“So far we have guidelines, education, communication, trust, collaboration, what else? for Q2 #smchat

“A2 Cross functional collaboration and communication, listening #smchat

“Q2. What are the necessary ingredients required to empower associates? #smchat

“So for Q1 looks like creating a non intrusive relationship is an important outcome Q2 coming up #smchat

“How do these definitions relate to mobility? we'll talk ingredients next still looking for definition of terms ;-) #smchat

“A1 Equipping comes to mind but it's more than just this #smchat

“Q1 How would you define mobility associate empowerment? #smchat

“with the first question we'll try to ensure we are on the same page w/respect to term "empowerment" #smchat

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