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Learned about interesting new tool @jeanniecw is a real expert on this topic great post
guidelines help too ~> good list RT @sprout_sarah A3) Having set procedure and tools for collaboration. #smchat
empowered is good! ;-) RT @marksalke A3: Front-line cust svc folks must be well-trained resourceful. And they need the right tools. #SMChat
A2 by thinking when is it a distraction a reason to procrastinate instead of a tool kaizenbiz
A1 Regular updates, tools that allow internal communication/ engagement smchat
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