@SMSJOE tweets related to: Social Media, Complainer, Customer, Infographic, Usguys

For every complaint expressed, more than 25 go unregistered, according to some studies; rather than complain, the vast majority of those dissatisfied customers simply take their business elsewhere. And the millions, or billions, of lost revenue are rarely recovered.
Joseph Ruiz Twitter

RT @therealsjr: Five Complainer-Customer Personas and the Role of Social Media [Plus an Infographic] - http://t.co/qLkhdHUn3s #UsGuys #SMPro

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