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A3 utility is at the top of the list - remove barriers. integrate across platforms listen to consumer (they get to define) #smchat
Google Launches New Google+ Sign-In Platform | @scoopit via @keiththorn
Gr8 example of leveraging multi-channel platforms to engage new users in a fun way. via @smsjoe from @msocialbusiness
3 excellent questions to ask before implementing Cust Exp technologies 1st does it provide utility #custexpmktg #CXO
Why Silos Suck: Break Down Organizational Barriers for a Better Customer Experienc... | @scoopit via @MarcelaHippe
#custexp #CXO design results in utility for customers~engagement & revenue for companies a win/win
Customer experience design is all about focus and utility. #CXO #custexp
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