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a book? ;-) RT @sourcePOV @marketingveep like word "groundswell" speaks to building momentum "viral" aspect that social tech allows #smchat
Excited to receive my copy yesterday honored to be a contributor to the book.
love Cust Exp mkting this is gr8t Marsha RT @MarshaCollier: Thank you for sharing this quote from my book!
Customer relationship management (CRM) is gaining momentum - Marketing Week | @scoopit
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