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RT @andymci A2. Any industry that has high-touch and sustained engagement. Lesson from gaming industry: What's the replay value? #smchat
Mobile, Relevant, touch points all increasingly important #mobile, #SoLoMo #pathtopurchase
Positioning Executives as Industry Experts via Social Media
Terrific Pinterest ideas for those in the service industry. Very creative #Pinterest
How to Improve Customer Service with a Touch Point Map | @scoopit via @iSmartBlog_Com
How Brand Marketers Can Win the War Against Industry Disruptors - Forbes | @scoopit
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