@SMSJOE tweets related to: Customer Experience, Msb, Customer Journey Mapping

One of the outcomes of any successful Social Local Mobile #SoLoMo campaign will be a relevant customer experience. In previous columns I have talked about the need to put the customer first, often this requires a new mindset . This involves a great deal more than reciting a slogan.
Joseph Ruiz Twitter

My new MSB post just went up; love to know what you think about customer journey mapping #customerexperience http://t.co/lMpIGUMKYZ

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Joseph Ruiz

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