@SMSJOE tweets related to: Customer, Journey, Map, Solomo, Experience

One of the outcomes of any successful Social Local Mobile #SoLoMo campaign will be a relevant customer experience. In previous columns I have talked about the need to put the customer first, often this requires a new mindset . This involves a great deal more than reciting a slogan.
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7 Ways A Customer Journey Map Can Improve the SoLoMo Experience http://t.co/aXZy3TFmEh

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