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essential! RT @bmkatz @readz @JasonSchemmel If you don't include employees/customers in the equation you are doing it wrong #smchat
well said @Hyken Shep Creating a Customer Service Culture: Start by Focusing on Your Employees, Not Your Customers
So true social employees can be a definite competitive advantage.
The Social Employee: The Secret Sauce Cisco, Southwest Airlines, And Adobe Use To Win | @scoopit via @KerryGorgone
7 Ways A Customer Journey Map Can Improve the SoLoMo Experience
Manage Customer Relationships UNFAIRLY to Increase Profit - Business 2 Community | @scoopit
Managing Customer Expectations to Avoid Self-Inflicted Wounds - Business 2 Community | @scoopit via @AlexaDigital
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