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essential! RT @bmkatz @readz @JasonSchemmel If you don't include employees/customers in the equation you are doing it wrong #smchat
well said @Hyken Shep Creating a Customer Service Culture: Start by Focusing on Your Employees, Not Your Customers
So true social employees can be a definite competitive advantage.
The Social Employee: The Secret Sauce Cisco, Southwest Airlines, And Adobe Use To Win | @scoopit via @KerryGorgone
Customer Life Cycle Management in 5 Stages - Business 2 Community | @scoopit via @AprendiendoSM
Are You Customer-Centric? Ask Your Customers - Business 2 Community | @scoopit via @HavcoHavering
How to Create and Optimize Pinterest Boards to Drive New Customers
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