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essential! RT @bmkatz @readz @JasonSchemmel If you don't include employees/customers in the equation you are doing it wrong #smchat
The Sixth Sense That Will Change Customer Experiences Forever - MediaPost Communications | @scoopit
The Secret To Amazing Customer Experience: Know Thy Customer | @scoopit via @SAP
MT gr8t minds.. RT@jgombita: Wrote about April 2012 @PamMktgNut - Employee Byte: Insourcing Your Social PR #socialPR
RT @PamMktgNut: 15 Easy Steps to Ignite Employees as Brand Evangelists #SocialEmployee cc @jgombita
@jgombita engaged employees are advantage, go figure ;-)
Experience Your Business Like A Customer (Before It's Too Late) - Forbes | @scoopit
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