@ShellyKramer tweets related to: Social Media, Customer Experience, Leadership, Awards, Management

I suggest forwarding to minute 8:16 and beginning with Shayna Beck's introduction. I speak after that from minutes 10-16, and then we go back and forth from there with a panel discussion. Even in an era with heightened customer expectations and a sense that brands are increasingly pressured to answer almost instantaneously, a number of brands are excelling in customer service.
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Social Media Leadership Awards Customer Experience Management Session (Video) http://t.co/4Dwsy3cT via @TedRubin

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