@ShellyKramer tweets related to: Studies, Consumers

Could social care be the biggest social media growth opportunity for the future? It appears that way. J.D. Powers recently released findings from their 2013 Social Media Benchmark Study confirming that an overwhelming number of consumers expect social care from brands and businesses. Digital media is no longer a novelty for customer service, it's an expectation.
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Study suggests that two-thirds of consumers now expect social care http://t.co/DEyTwJRs69 via @leaderswest

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