@dcstalder tweets related to: Best Practices, Help Desk, Weather, Performance, Custserv

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Managing your company's customer support should never feel as volatile as predicting the weather. Even if it seems that your customers' behaviors can change on a moment's notice (and oftentimes do) there are tools that can make your support team always feel on top of any given situation, no matter how bad it gets.
Dana Stalder Twitter

RT @Zendesk: Managing your #custserv shouldn't be like predicting the weather. Best practices for measuring help desk performance: http://t.co/gkFPgYxs

Dana Stalder Twitter

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