@hnshah tweets related to: Blog Post, Ux

Your customers don't complain enough. (I know, that can feel awfully hard to believe sometimes.) If they did, you'd know all the interactions that frustrate them. You'd know where you've inadvertently forced them through three extra clicks every single time they need to use that feature.
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RT @cindyalvarez: New blog post: Give Permission to Complain http://t.co/SnYQnzBb8P #ux

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