Jim Connolly

“I've been heaping praise @O2 's social media team recently. I especially want to thank the super-smart, professional & helpful Hayley.”

“Pointless for @O2 to have a good social media team, when their hands are tied. They really want to help, but are apparently powerless.”

“@O2 I've given up now. Other than the Social Media team at O2, NO ONE's done anything other than waste my time. This won't get resolved.”

“@o2 I wish everyone at o2 was as helpful as you guys on the social media team. Just wasted a morning on a trip to an o2 guru.”

“Special shout out today, to Hayley in the @O2 social media team. Extremely helpful & genuinely interested in customer service.”

“I just installed the GetSocial social media bar to my blog, by @riyaznet - Thanks to @chrisbrogan for sharing.”

“@bathmarketing You're welcome. He's the guy ALL the social media gurus rip-off. Follow Chris and you get it first!”

“Recommendation: Follow @chrisbrogan - The most informed social media voice in the world. I've followed him for 4 years & learned a lot.”

“@chrisbrogan @o2 When the world's leading social media guy thinks it's worth sharing, I know I'm right. Thanks man!”

“@O2 #asko2 Why use social media, to be so unsocial to your customers? Platitudes actually make matters worse, when we need help.”

“Although I get awful service form @O2 , I respect their social media guys for having to support such a poor quality product. #o2 #custserv”