Katherine M. Gordon

“@lizlange reveals at #mom2summit that SHE gets all custserv emails sent to her. She answers them all! Stay close to your customers.”

“Faux urgency a no-no. Irked by orthodontist email -- "an important message from Dr. XXX" -- that opened to reveal a discount offer.”

“RT @margotaustin: Dear web-based businesses, having only an email submission form and no actual contact name, number or direct email doesn't cut it. At. All.”

“Hey, email spammers: starting your subject line with RE: doesn't fool me.”

“After unsubscribing, co sent me one final "please don't go" email. Legal?”

“@Cinnamon_Quill Never assume lack of comments = failure. Many folks email praise to me, but shy away from commenting. Keep writing #blogchat”

“A rude email jolted me today. Then I realized I have health, happiness + a family where I land in clover every night. #perspective”

“COOL: while unsubscribing from a retailer's emails, they offered option to "also delete all emails from us in your inbox." Yes, please.”

“@pamslim Email capture should be enabled on your site, your blog, your FB pg, everywhere.”

“Do I really need to read emails abt the color of the PTA tablecloths matching the balloons? #stopthemadness”

“Email Subject line from baby retailer: "It's been a long time!" THAT'S BECAUSE MY KIDS ARE NOW 13 AND 9, SMART ONE!”

“Best thing learned from my @toutapp email review for 2011? I send 31% less email than I receive.”

“MARKETERS: When sending a Happy New Year email, do not ruin the goodwill by including your 2012 price increases. Thank you.”

“Dear Marketers, When sending a Happy Holidays email to your customers, do not also include your 2012 price increases. Thank you.”

“Email hell. Unsubscribing like a mad woman.”

“@dadarocks No, I check on my Facebook, email + Twitter pgs. Sad, but true.”

“I go to do something on FB, only to ping back to Twitter, email, etc., forgetting my mission. Just like those old Family Circle cartoons.”

“@JanetNorCal Email them. Who knows -- they might be eternally grateful.”

“Frantic email from friend having to cancel our yoga date. Wrote back "Namaste."”

“"Parking is extremely difficult. Please arrive an hour early to make sure you make your appointment." Real email from a spa. #fail”