@ksablan tweets related to: Technology, Employees, Leadership

Near the end of 2012, a group of us at Ziba got together to review what we'd learned over the course of the year. Working with dozens of clients who serve customers around the world, we designers spend a lot of time observing people as they interact with technology, services, and experiences, noticing how they seek solutions to everyday problems and make decisions.
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"Technology in 2013 will focus on helping employees do more, more intelligently" http://t.co/pN7DRY2Xop #leadership

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