@level343 tweets related to: Social Media, Customers, Opportunities

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What is the value of a happy customer? Is it more or less than a dissatisfied customer? Social media has trained customer service teams to be hyper-sensitive to online negativity, possibly alienating and discouraging online positivity.
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Social Media, Happy Customers and Missed Opportunities http://t.co/3Bf8I9SMLN via @samfiorella

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